Council adopts water-billing protections after billing system conversion errors revealed
Council approved Ordinance 26-009 to set customer protections, dispute procedures and limits on retroactive recovery after a meter/billing conversion error; staff reported four large underbilled accounts with recoverable revenue estimated at about $164,000, and members asked staff to specify approval thresholds for bill adjustments.
The full story
Morgan's Point Resort City Council approved Ordinance 26-009, establishing customer-protection provisions for municipal water and sewer billing and setting dispute-resolution and refund/credit rules.
Sign up to keep reading.
Your free newsletter brings you what your city council, county, and school board discussed and decided.
or
Free account
Keep reading for free
Create a free account to finish this story and see the video, transcript and key details.
Continue with GoogleContinue with emailAlready have an account? Log in