ADRC narrows open enrollment appointments as elder‑benefits caseload spikes
Dunn County’s ADRC manager said one Elder Benefits Specialist is handling about double the state average; to prevent burnout and maintain core services the county will limit open enrollment appointments and explore a paper‑based model to serve more residents.
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Tracy, ADRC manager, told the board that Bethany Schneider, the county’s Elder Benefits Specialist (EBS), carries “about double the average of EBSs in the state” and that her overtime during open enrollment was unsustainable. Tracy said Bethany’s caseload and work volume forced a change: “she will take open enrollment appointments 3 days a week, and 2 days a week will be reserved for her regular elder benefits specialist work.”
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