PHB reports 114 preference-policy waivers this year, moves wait-list management to new software
PHB staff told the oversight committee they have issued waivers removing the preference policy on 114 units across six buildings this year, moved wait-list management into the Community Services system (effective Oct. 1), and shortened referral and waiver turnaround to days from months while adding QA phone calls and two application fields.
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Leslie Goodlow, who manages the preference policy work at PHB, told the committee she has authorized 114 temporary waivers of the preference policy across six buildings since January; waivers are not permanent and units return to the policy upon turnover. Goodlow said the bureau moved wait-list management from spreadsheets to the Community Services software on Oct. 1 and is entering dispositions to track referrals and outcomes.
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