Oak Ridge approves AI call‑taking system for 911 center at $282,395; staff says it will augment dispatchers
Council approved a five‑year agreement for Ava/Cora AI call‑taking and decision‑support tools for the emergency communications center at a cost not to exceed $282,395.27 (Year 1: $46,996.15); staff said the system handles non‑emergency calls, listens for emergency triggers and transfers to human dispatchers when needed.
The full story
The council voted to approve a resolution authorizing purchase of an AI‑assisted call‑taking solution from Insight Public Sector Inc. for the police emergency communications center in an amount not to exceed $282,395.27 over five years.
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