Director Hicks outlines phone-system refresh and plans for RFP; AT&T contract discussed
Staff told the board that phone-system software is dated (2015–2016) and the AT&T admin contract runs through 2027; the department will pursue a hardware/software refresh and issue an RFP next summer to consider separating 911 transport from phone equipment.
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Director Hicks said the current phone software dates from 2015–2016 and the county remains under an AT&T administrative contract through 2027; she urged planning for a hardware and software refresh and said she will issue an RFP to secure a replacement phone solution in time for next summer's procurement cycle.
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