ONCC explains how complaints are recorded and matched to specific flights
Committee described complaint channels (app, phone), said reports register immediately in CDA/ANMS, and explained that staff can often identify specific aircraft and compare altitude to averages when investigating complaints.
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Committee staff walked residents through how complaints are recorded and used to investigate incidents. Chair said complaints lodged through the app or by phone "register at that moment," and that ANMS/CDA can log time and location so staff and the FAA can look back and identify the specific aircraft associated with a complaint.
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