How to use MyPantry Express: ordering, proxy pickup and phone support
The food bank representative explained the online ordering flow: users need only an email and phone number, orders are placed days ahead, volunteers pick and assemble orders, and proxies or phone-assisted orders are available for people without internet access.
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The presenter walked through the ordering process: find an open date on the calendar or via the QR flyer, pick shelf-stable items and a produce, dairy and frozen protein item, then check out and save the order number for pickup. "All they would need to supply us with is their email and a phone number," the presenter said, adding that volunteers text reminders and staff can help place orders by phone.
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