Board orders work-order protocol change after accidental or uncertain shutoffs
Staff reported an account where water had been shut off and later found on without a documented work order; the board required service staff to create signed work orders before any shutoff or water-turn-on action to preserve a paper trail and avoid mistakes.
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Clerk described a tenant-account situation in which a management company requested the account be moved and water turned on, but staff later discovered inconsistent documentation and could not substantiate whether the water had been shut off by town staff or turned on by a tenant or manager. The clerk said in some cases verbal instructions led to action without an accompanying service work order and that promissory-note customers were sometimes misidentified as eligible for shutoff.
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