City hears Phase One operational assessment recommending standardization, workforce investments
Consultants from Mauldin & Jenkins presented Phase One of a citywide Operational Performance Assessment covering 13 departments and more than 180 employee interviews, urging standardization, technology upgrades and workforce development; City Manager Tyson Begly said several recommendations are already underway.
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Mauldin & Jenkins Partner David Roberts presented Phase One of the City of Columbus’s Operational Performance Assessment, describing a review that covered 13 departments and included interviews and job shadowing of more than 180 employees. Senior Associate Haley Kasnic said the assessment found opportunities to improve procedures, performance management, technology and employee development.
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