Rollout problems and backlog slow Nye County road crew's response to maintenance requests
Staff reported issues with the new Brightly/Asset Essentials work‑order system, intermittent app access for field staff, and a backlog of about 200 requests since January with roughly 30 completed so far. IT and vendor support remain engaged to resolve bugs and training gaps.
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County staff described implementation issues with the new Brightly (Asset Essentials) portal used for maintenance requests and work orders. "We're dealing with about 200 requests already, you know, since the beginning of January, and we've completed about 30," a staff member said, noting that administrators and vendor support are troubleshooting access and workflow choices.
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