Gwinnett County frames Operational Performance Assessment as basis for continuous improvement
Gwinnett County presented findings from an Operational Performance Assessment (OPA) and outlined culture, process, technology, and people recommendations to strengthen service delivery and accountability; consultant David Roberts emphasized the county’s willingness to seek evaluation as proof of commitment to transparency.
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Gwinnett County leaders used the Strategic Planning Session March 18–20, 2026 to present an Operational Performance Assessment (OPA) that identifies culture and process gaps and recommends enterprise changes to improve service delivery and accountability. Facilitators from the University of Georgia Carl Vinson Institute of Government guided the review; no formal actions were taken during the planning session.
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