Consultant frames Operational Performance Assessment as roadmap for county improvement
Mauldin & Jenkins’ practice leader highlighted the county’s Operational Performance Assessment and recommended cross‑cutting reforms — culture, procurement, employee voice, police promotional pathways, corrections vocational expansion, and enterprise technology — as steps toward continuous improvement and accountability.
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Mauldin & Jenkins’ governmental advisory services practice leader David Roberts summarized the Operational Performance Assessment and framed it as an instrument for continuous improvement. “The willingness to seek evaluation and feedback demonstrates the County’s commitment to continuous improvement, accountability and transparency,” Roberts said. Presenters emphasized culture change, collaboration across silos, and employee engagement as foundational priorities.
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