Stakeholders spar over third‑party program administration and job impacts
HB 13‑26 allows the PUC to require third‑party administrators for certain customer‑facing programs in specific circumstances; labor groups and contractors warned of job displacement and contract uncertainty, while proponents said the tool is optional and intended to streamline program delivery and improve customer access.
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Section 12 of HB 13‑26 would give the Public Utilities Commission authority to require a utility in an adjudicatory proceeding to hire one or more third‑party administrators to run specific customer facing programs when the PUC finds that third‑party administration is prudent. That provision drew sustained testimony.
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