Staff: Priority dispatch "went live on the 20th," integration work continues
Staff reported that priority dispatch went live on the 20th and is functioning, but volunteers and dispatchers are adapting and staff are still completing system integration and data updates to improve information flow to volunteers.
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Sarah, a staff member from the Center, told the board that "Priority dispatch went live on the 20th," and that the system is "working very well." She said dispatchers are still getting used to the new workflows and that volunteers raised concerns about how call information was reaching them.
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