Quarterly KPIs show strong on-time performance but a September complaints spike
Valley Transit reported most KPIs met targets for July–September but fixed-route on-time performance dipped in September because of construction in Appleton and complaints rose to 18 (10 in September); staff said driver coaching and route disruptions explain much of the trend.
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Valley Transit presented third-quarter KPIs for July–September, with on-time performance generally at or above target on demand response and mixed results on the fixed-route side. "Target is 90%, and all 3 months were above that, so that's good," the presenter said of the demand-response on-time metric.
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