Board discusses codifying water-emergency communications and a draft resident-notification protocol
In response to a recent prolonged water-main break, staff proposed a written water-emergency procedure with frequent updates to residents, an answering-line updated every two hours during outages, use of the community center as a temporary showering site, and the addition of a part-time communications specialist in the proposed budget.
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Town staff told the board they will prepare a written procedure for water emergencies that clarifies communications to residents, roles for departments and an answering-line to provide updates during outages. As staff put it: "Basically, we're gonna have a a written procedure dealing with, water emergencies, and we're gonna highlight that, you know, how..." The plan includes mailing notices with water bills, posting notices in town calendars and encouraging sign-ups for notifications.
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