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City launches ‘TrueReads’ automated meter program; crews will notify customers before replacements
Summary
Public works staff outlined a multi‑year program to replace 145,000 water meters with automated units. Customers will receive door hangers and a day‑of notification; replacements include a brief outage and a lead‑service inspection for each location.
City staff described a planned multi‑year rollout of automated water meters, called the TrueReads program, that will replace about 145,000 residential water meters across Tulsa beginning in 2024 and continuing through 2028.
Staff said the program’s goals are to reduce estimated bills, improve meter reading safety, lower long‑term meter‑reading costs and create a digital map of service connections. Before a meter swap crews will post an online map of neighborhoods being served, leave a door hanger 1–2 weeks ahead of replacement and provide a day‑of notice. Customers will be without water for a brief period during the swap (up to 30 minutes) and are asked to run water after the change to flush lines.
As part of each meter replacement the contractor will record the service‑line material to identify any remaining lead service lines; results of those inspections will be published on the project map. Staff said most service lines are not lead, but the inspection is intended to find and document any that may remain.
Staff urged residents to consult the city’s project page (cityoftulsa.org/truereads) for neighborhoods and FAQs and emphasized customer notifications before work.
No ordinance or vote was required at the meeting; staff presented the public‑information schedule and said crews will begin neighborhood rollouts after the mapping and notification steps are complete.
