Committee finds Tetra Tech solid on public assistance but notes gaps in single‑family housing and reporting tools

Multiple committee members said Tetra Tech demonstrated public‑assistance and emergency‑management knowledge but fell short of the comprehensive single‑family housing and reporting capabilities the county prioritized. Rob Hendrickson and others said Tetra Tech’s experience matrix excluded several county tasks and that some case studies were narrow or not clearly analogous to the county’s needs. A reviewer summarized the concern: “In single family, I saw a gap where there was emergency management experience, but no housing experience. Those are not the same animals in Charlotte.” Reviewers also wanted more detail about reporting dashboards, call‑center staffing and turnkey capabilities. Several members worried Tetra Tech would “stitch something together” rather than provide a proven end‑to‑end system for case management, call handling and duplication‑of‑benefits prevention. Reference checks produced mixed results: Tetra Tech provided six references; three did not return calls, one number was wrong, and one respondent gave very positive feedback about program management and policy guidance. The committee noted the uneven responsiveness as part of its evaluation of diligence in proposals. Direction given: Staff will include Tetra Tech questions in the oral‑presentation request about single‑family housing delivery experience, call‑center structure, reporting dashboards and specific examples of turnkey implementations. Ending: Tetra Tech remains under consideration, with the committee seeking further detail at orals and in reference checks before final scoring.