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County IT reports Workday stabilization progress; recruiting, asset and integration work remain
Summary
IT reported on the first fiscal‑year after the county’s Workday ERP go‑live, citing system benefits and remaining post‑implementation issues. Staff closed more than 1,200 Workday‑related support tickets since July 1 and plan phased integrations with utility, land‑management and clerk payment systems.
Dona Ana County IT and project staff on Sept. 9 gave the commission an update on the county’s enterprise resource planning rollout to Workday and outlined remaining technical work and training priorities.
Jeff (IT assistant director and former project manager) told the board the Workday system went into production July 1 and has replaced multiple legacy systems. He said county staff closed 1,270 Workday‑related support tickets during the first year of operation and that open ticket counts have fallen from roughly 60–65 open tickets to under 20.
Why it matters: Workday centralizes payroll, HR, timekeeping and financial processes and reduces dependence on disparate legacy systems. IT leaders told the commission Workday gave the county improved reporting, a successful open‑enrollment flow and faster ACA reporting compared with previous manual methods.
Remaining challenges and next steps: Staff listed three priorities for fiscal 2026: stabilize day‑to‑day operations; complete targeted integrations; and expand training for support staff and users. IT is pursuing integrations for accounts receivable with the utility system (Cassell), the community development land‑management system (Clarity) and the county clerk’s recording/payments system (County Fusion). The county also plans a security review and further training for staff, and said finance turnover had slowed some month‑end processes but that hires were in place to address capacity.
Public‑safety scheduling: The county implemented an advanced scheduling module for the detention center, which the county said improved shift bidding and overtime accounting. Jeff said Phase 2 of advanced scheduling (biannual shift bidding) would begin and projected a go‑live date of Oct. 31.
Training and staffing: The county is using staff augmentation and training credits and is recruiting for positions with specific Workday skills. Jeff said the county started the Workday effort in 2020 and deployed the system after a 16‑month implementation phase; he stressed that continued training and documentation are essential.
Ending: The county reported measurable post‑go‑live progress and outlined a roughly year‑long work plan of integrations, training and security review to reach a fully stabilized ERP environment.
