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IT committee: high ticket hours reflect database work; HR and timekeeping software in progress
3507380 · April 22, 2025
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Summary
Committee members reviewed a ticketing report showing high hours on some items tied to custom databases; IT staff said new HR and timekeeping software projects are underway and will require personnel work.
Washington County IT staff told the Information Technology Committee on April 22 that several high‑hour items in the county ticketing report reflect planned database and software work rather than unexplained problems.
A committee member asked about the ticketing report's high numbers, noting a line…
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