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County IT proposes virtual queue system for new building; commissioners ask for more study
Summary
IT coordinator Jeff Butler presented a web-based queuing and appointment system intended to reduce in-person wait times at the new county building; commissioners asked for more discussion with department heads and no purchase was approved at the April 14 meeting.
Jeff Butler, the county IT coordinator, presented a proposal April 14 for a web-based queuing and appointment system designed to let constituents join a virtual line, schedule appointments and check in on arrival before the county moves to a new building.
Butler said the product is hardware-agnostic, integrates with Outlook calendars, and can display live and historical visitation analytics for departments. He described an initial cost estimate that includes a one-time implementation fee of about $6,900 and an annual subscription of about $4,500; Butler said the clerk and treasurer had discussed sharing the initial costs from their technology budgets and that a three-year contract would produce discounts on optional analytics modules.
Commissioners and department leaders raised several operational concerns during the discussion, including how walk-in customers would be accommodated and whether customers would be willing to sign in. Butler suggested configuring one window for non‑registered walk-ins while the system serves queued and appointment customers. Several commissioners asked for further review with department heads; the board did not approve procurement at this meeting and asked staff to return with more analysis and departmental input.
No formal motion to purchase was made at the meeting. Butler said he would bring additional information, including alternative vendors and a more detailed cost breakdown, to a future work session prior to any contract action.
