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Commission presses dispatch to fix REMS reporting errors; supervisor to check reports daily
Summary
County leaders were told that training on the REMS records system has started but that dispatch PRs continue to contain errors. The commission directed dispatch leadership to put a daily check process in place and scheduled a follow-up two-week review.
Commissioners reviewed progress implementing REMS (the records/dispatch reporting system) after training sessions and several follow-up reviews with dispatch staff.
County staff and trainers said initial training for all dispatchers occurred February 26 and additional follow-up training and checks were done. County trainers (identified as Brenda Flint and Brenda Hoger) reported inconsistent uptake: most dispatchers are making an earnest effort but one dispatcher’s files generated a disproportionate share of returns and corrections. Brenda Hoger and trainers worked through a week of reports together and identified the most common errors.
As a corrective step, dispatch supervisors agreed to check reports daily before they are sent to the sheriff’s office and to require a second check from other dispatch staff when possible. Brenda (dispatch supervisor) said, “I will check them daily,” and commissioners stressed that the responsibility to produce accurate REMS entries ultimately falls on dispatch leadership. Commissioners requested a status update within two weeks and set a follow-up check before the next regularly scheduled meeting if problems persisted.
Why it matters: REMS report accuracy affects law enforcement records, evidence availability and interagency information flow. Commissioners framed the expectation that problems be fixed promptly and that training and daily quality control be implemented immediately.
Next steps: supervisors will perform daily reviews; focused retraining for the underperforming dispatcher was planned (three full days) and managers will meet again in two weeks to determine whether the problem is resolved.
