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Willard adopts new software and AI tools for permitting, licensing and code lookup
Summary
The board approved subscriptions for CivicReview (permits and licensing workflow) and Breakground (AI-powered code lookup). Staff said the CivicReview subscription could save roughly $4,000 per year versus the incumbent system and that Breakground is a one-year pilot at a reduced price.
The Board of Aldermen approved two software-related agreements aimed at automating permitting, business licensing and code lookup.
CivicReview subscription: City staff described CivicReview as a cloud-based permitting and licensing workflow that allows residents to apply online, pay fees and track application status. Staff told the board the subscription would replace the city's current system and yield approximately $4,000 in annual savings. The board approved a resolution authorizing the mayor to sign the CivicReview subscription agreement; staff said the vendor's customer service and instant-message support were a differentiator.
Breakground (AI code-search) subscription: The board also approved a Breakground software-service agreement. Staff described Breakground as an AI-based tool that indexes city codes, zoning and building regulations and can return code citations for plain-language queries. The vendor offered a one-time, one-year subscription at a reduced price (staff reported a $4,000 cost). Staff said the purchase is being treated as a short-term trial to evaluate whether the tool improves staff efficiency, particularly for planning and building permit reviews.
Votes and rationale: The board approved both items by roll call. Supporters emphasized potential efficiency gains for staff (faster permit processing, more self-service for applicants) and the ability to measure processing metrics. Staff noted some customization will be possible and that, if effective, the council can revisit subscriptions in the future.
