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Muskegon staff propose SeeClickFix 3‑1‑1 platform to centralize resident service requests
Summary
The city presented SeeClickFix as a consolidated 3‑1‑1 request management tool to replace disparate reporting channels, with an estimated annual cost of about $37,000 and plans for a staged internal rollout before public launch.
Community Engagement Manager Deborah Sweet presented SeeClickFix, a web‑ and app‑based 3‑1‑1 request management platform, as the city’s proposed tool to centralize resident reports (potholes, bulky‑item pickup, park maintenance, graffiti, etc.) and increase transparency and tracking.
Sweet demonstrated how residents can submit an issue via map, select a category, optionally upload…
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