Consultants recommend request-for-proposal to replace Carroll County's SSI CAD; warn of safety, NextGen 9-1-1 compatibility risks
Mission Critical Partners told Carroll County commissioners July 31 that the county's SSI/I3 Verticals CAD, mobile and RMS environment has chronic latency, crashes and integration failures and recommended stabilizing the system and issuing an RFP for replacement.
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Mission Critical Partners (MCP) presented a system assessment July 31 that concluded Carroll County's SSI/I3 Verticals computer-aided dispatch (CAD), mobile data and records-management system (RMS) has recurring performance and vendor-support failures and will not meet forthcoming NextGen 9-1-1 requirements without replacement. MCP recommended stabilizing the current environment and conducting a request-for-proposal (RFP) to procure a modern CAD/MDS solution; the county's user board voiced strong support for the assessment.
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