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Consultants recommend request-for-proposal to replace Carroll County's SSI CAD; warn of safety, NextGen 9-1-1 compatibility risks
Summary
Mission Critical Partners told Carroll County commissioners July 31 that the county's SSI/I3 Verticals CAD, mobile and RMS environment has chronic latency, crashes and integration failures and recommended stabilizing the system and issuing an RFP for replacement.
Mission Critical Partners (MCP) presented a system assessment July 31 that concluded Carroll County's SSI/I3 Verticals computer-aided dispatch (CAD), mobile data and records-management system (RMS) has recurring performance and vendor-support failures and will not meet forthcoming NextGen 9-1-1 requirements without replacement. MCP recommended stabilizing the current environment and conducting a request-for-proposal (RFP) to procure a modern CAD/MDS solution; the county's user board voiced strong support for the assessment.
MCP project lead Troy Sherwin summarized user reports of daily server issues, required daily resets, system latency that causes CAD to lock up during high call volume, broken mobile-to-RMS integration, slow mobile refresh times (30'45 seconds reported), NCIC/GCIC query timeouts, inaccurate timestamps, and unreliable mapping/AVL. MCP reported the vendor's…
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