County halts InvoiceCloud rollout after integration issues with local tax software; vendor working on fix
The county paused InvoiceCloud’s payment portal after discovering the vendor’s integration did not support the county’s version of PACS tax software; the vendor and PACS Washington are working toward a fix and the county hopes to relaunch next tax season.
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The county pulled an InvoiceCloud payment portal rollout after staff discovered the vendor was not integrated with the county’s specific PACS tax software. Treasurer Jen White said the county went live with InvoiceCloud in 2023 but withdrew the service after three to four months because online balances and prior-year penalty calculations did not sync correctly.
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