Committee hears mixed ridership signals; new software live and staff propose operational changes
The TCC reviewed ridership declines, a lower shared‑ride rate and Sunday growth; VIP Services activated new scheduling software July 1 and staff proposed more full‑time drivers, dispatcher role changes and a review of the cancellation/no‑show policy.
The full story
Walworth County’s Transportation Coordinating Committee on July 7 received a detailed update showing mixed service metrics: ridership is down through the first five months of 2025 compared with 2024, shared‑ride percentage has fallen, but Sunday usage has grown since service changes in January. Committee members and the county’s contracted operator also described operational steps to address cancellations, turndowns and staffing.
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