Council approves cloud call‑center contract to replace on‑prem system
Council authorized the city manager to execute an agreement to move the city’s current call/contact system to a cloud‑based platform under a contract with CDW (Cisco Webex contact center), including a one‑time transition fee and annual licensing costs.
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The Odessa City Council authorized the city manager to execute an agreement to move the city’s call/contact system to a cloud platform and add features to support customer service operations.
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