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Council approves cloud call‑center contract to replace on‑prem system
Summary
Council authorized the city manager to execute an agreement to move the city’s current call/contact system to a cloud‑based platform under a contract with CDW (Cisco Webex contact center), including a one‑time transition fee and annual licensing costs.
The Odessa City Council authorized the city manager to execute an agreement to move the city’s call/contact system to a cloud platform and add features to support customer service operations.
Luke Russell, system supervisor, described the project to the council and said the current on‑premises system is “maxed out” and cannot be expanded. “As…
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