County 311 audit finds fast response times but notes closure‑tracking inconsistency
An internal audit of Columbia County’s 311 call center presented June 10 found response times generally within a day but auditors could not compute an average because more calls were not marked closed in the system than in past reviews; auditors flagged a potential feedback‑loop issue with other departments and system usage.
The full story
Columbia County’s internal audit office reported Tuesday, June 10, that the county’s 311 call center generally resolves requests quickly — typically within a day — but the audit could not calculate a reliable average closure time because more calls were not marked closed in the system than in prior reviews.
Sign up to keep reading.
Your free newsletter brings you what your city council, county, and school board discussed and decided.
Keep reading for free
Create a free account to finish this story and see the video, transcript and key details.
Continue with GoogleContinue with emailAlready have an account? Log in