KPMG report to Board recommends customer surveys, tech modernization and project-management tools for Community Development Agency
KPMG briefed the Marin County Board of Supervisors on an organizational assessment of the Community Development Agency that recommends customer satisfaction surveys, a technology modernization roadmap, centralized project management tools and closer policy alignment with the county executive—s office.
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Lede: Consultants from KPMG presented an organizational assessment Wednesday recommending the Marin County Community Development Agency adopt regular client-satisfaction surveys, produce a division-level technology modernization plan, strengthen project- and process-management tools and coordinate policy reviews with the county executive's office.
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