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Committee approves Oracle hosting and managed-services authorization for customer billing systems
Summary
The Utilities Committee approved an emergency ordinance to authorize hosting and managed services contracts with Oracle America Inc. for the Oracle customer care and billing (CCMB) system supporting Cleveland Water and Cleveland Public Power, citing licensing and cybersecurity reasons.
The Cleveland City Council Utilities Committee approved an emergency ordinance authorizing the director of public utilities to enter into one or more contracts with Oracle America Inc. for hosting and managed services connected to the Oracle customer care and billing system used by Cleveland Water and Cleveland Public Power.
Introduced as Ordinance 3252025 by Council members Casey and Griffin, the measure authorizes contracts for a two-year period with two one-year renewal options exercisable by the director.
The director told the committee the Oracle customer care and…
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