DHS front-line staff tell Senate committee heavy caseloads, tech problems and understaffing delay services
In an informational session following the bill hearing, about 10 front-line DHS workers and contractors described heavy caseloads, safety concerns, and slow eligibility systems that they say delay care and increase staff burnout.
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After the public hearing on House Bill 3224 A, the Senate Committee on Human Services heard from front-line employees and contractors who deliver services across Oregon. Ten speakers described high caseloads, staffing shortages, outdated technology and safety concerns that they said are delaying services to vulnerable Oregonians.
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