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Shelter reporting system outages delayed live‑release data; board told updates will be provided
Summary
Board members said the shelter's reporting system experienced outages and frozen entries; staff expects corrected live‑release reports for January–March by the end of the week and discussed ShelterLove support and fees.
Shelter staff told the Baker County Animal Advisory Board on April 22 that the shelter’s live‑release reporting system had experienced repeated outages and freezing, which left some animals incorrectly listed as still in custody. Staff said they will rerun and correct January, February and March reports and provide the updated live‑release statistics to the board by the end of the week.
Board members raised concerns about ShelterLove (referenced in the meeting as the reporting tool) and whether an alternative case‑management platform would be better. A staff member said ShelterLove charges about $3 per animal recorded and that it provides a help function and previously had a phone support number.
No policy changes were adopted; the board asked staff to deliver corrected live‑release numbers and to flag recurring data or system problems at a future meeting so the board can review options for reporting platforms.
