Lifetime Citizen Portal Access — AI Briefings, Alerts & Unlimited Follows
OIG flags hiring, retention and staffing reductions as drivers of service problems
Loading...
Summary
Tammy Hull told the House subcommittee that staffing gaps, rapid hiring without adequate job orientation and reductions in experienced supervisors have contributed to service problems. She said the OIG has audited hiring practices and found that faster time‑to‑hire must be paired with better retention and on‑boarding.
Tammy Hull, inspector general for the United States Postal Service, told the subcommittee staffing levels and hiring practices are a consistent contributor to delivery problems.
"They have difficulty with maintaining experienced and trained supervisors across the country," Hull said during questioning on service declines. She said the Postal Service has reduced time‑to‑hire in recent years but that faster hires sometimes do not understand the job and are more likely to leave, worsening retention and creating service gaps.
Members cited voluntary early retirement programs and other staffing reductions. Hull said the OIG has seen workforce reductions in some years, hires and separations across the network, and localized shortages that often explain service disruptions. She said auditors have repeatedly found human‑resource and personnel‑management issues that correlate with performance shortfalls and that some plants have employees listed on the rolls who do not report for work.
Ending: The OIG said it will continue audits of hiring and staffing practices and will provide district‑level findings to members on request; representatives asked the OIG for more granular staffing data and local audit results to use in constituent outreach.
