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Sumner County veteran service officer asks commission for part‑time help as software change slows reporting
Summary
The county veteran service officer reported a backlog tied to a statewide software rollout and asked the commission to approve a part‑time veteran service officer to maintain walk‑in coverage and help homeless and widowed veterans.
Jorge, the county veteran service officer, told the Sumner County Commission that a statewide change to veterans management software and an ongoing backlog have reduced his office's ability to close cases and serve walk‑in clients.
"The state is changing the veterans management software that we use," Jorge said, and county reports relied on output "pulled from the old software systems." He described a backlog that…
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