County staff report months-long trouble testing 911 link to Campbell and problems with location mapping

Morrow County staff reported on June 25 that attempts to test the county’s 911 connection to Campbell have not succeeded for several months and that coordination problems with Campbell’s dispatch are preventing reliable location information for responders.

"We have been trying for months, as you know, to get a test done on our 911 connection to Campbell," said Mister Carr, a county staff member, during the meeting. He said the county has had difficulty getting Campbell to notify county personnel and that the external dispatching software in some cases is not identifying the lot responders need to reach. "They are not notifying us, so we could help them find the location. And for some reason, their... software location software isn't identifying the lot that they need to go to. And we tried to contact Captain Cadetree and we're not getting any cooperation," Carr said.

Carr asked the board for assistance in securing cooperation from Campbell and in improving coordination between county security staff and external responders so the county can better assist with locating incidents.

The transcript records the issue as a staff briefing and request for help; no formal direction, motion, or vote on next steps was recorded in the session. The record does not specify whether Campbell is a city or a separate dispatch agency, nor does it provide technical details about the 911 connection method or software vendor. The county did not provide a timeline for resolving the issue during the session.

Ending Staff requested help from the board to secure cooperation and to pursue testing; the transcript does not record any board directive, assigned staff follow-up tasks, or deadlines.