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County manager reports smoother second payroll run under Workday; Anthem ID card issue resolved
Summary
County Manager Genesio said the county completed its second payroll run under the Workday system with fewer issues than the initial run, reported ticket counts and closure progress, and confirmed an Anthem ID card printing issue affecting employees has been resolved.
County Manager Genesio updated the Pueblo County Board of County Commissioners on the county’s payroll transition to Workday, reporting that the second payroll run produced significantly fewer help tickets than the first and that an Anthem ID card problem affecting employee medical cards has been resolved.
Genesio said the county has completed its second payroll under the new Workday system and that outstanding payroll issues from January have been addressed. "All of the staff that were owed money from, you know, any missed entries from January...Those have all been resolved," Genesio said. She reported total ticketing numbers since Jan. 31: 330 tickets submitted and 229 closed, with several open tickets pending additional information from employees.
Genesio said the county is focusing on the February payroll and that some systematic issues remain under investigation but described the overall process as "a relatively smooth payroll process." She thanked staff, executive offices and department supervisors for close attention that reduced both human and software errors during the rollout.
Genesio also reported a separate issue involving Anthem medical ID cards; she said staff identified and corrected the problem and sent instructions to employees on how to reprint cards with correct information. "It has been resolved, and there was an email that went out to all staff as far as how to reprint their medical card with the correct information," she said.
Why it matters: The Workday transition affects county payroll accuracy and employee access to health benefits. The ticket totals provide a measurable indicator of rollout stability, and resolving the Anthem ID card problem reduces immediate risk of prescription or coverage interruptions for employees.
During the exchange, commissioners thanked Genesio and county payroll and budget staff for the work. The meeting later approved a motion to return to an executive session for previously stated reasons; the motion was carried by voice vote and recorded as "Aye," with no detailed tally recorded in the public transcript.
