RECC reports 90% 911 answer rate in December and January; vacancy rate at 30.4%
The RECC reported answering 90% of 911 calls within 15 seconds in December 2024 and January 2025, while continuing to operate with a significant vacancy rate; three new hires will reduce the vacancy rate to 23.9 percent when they start.
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The RECC presented monthly public safety and staffing reports showing the center handled roughly 30,451 telephone calls in December 2024 and 29,510 in January 2025, and that the center met a 90 percent answer-rate standard for 9-1-1 calls in both months.
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