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RECC reports 90% 911 answer rate in December and January; vacancy rate at 30.4%
Summary
The RECC reported answering 90% of 911 calls within 15 seconds in December 2024 and January 2025, while continuing to operate with a significant vacancy rate; three new hires will reduce the vacancy rate to 23.9 percent when they start.
The RECC presented monthly public safety and staffing reports showing the center handled roughly 30,451 telephone calls in December 2024 and 29,510 in January 2025, and that the center met a 90 percent answer-rate standard for 9-1-1 calls in both months.
Lester Mitchell delivered the public-safety report, saying December’s total telephone calls were 30,451, with 7,470 calls received via 9-1-1, and January’s total calls were 29,510, with…
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