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Grand County communications director previews website overhaul, chatbot and digital workflow rollout
Summary
Communications Director Christine Travis briefed commissioners on the county’s website platform, accessibility scanning, a new digital workflow (Civic Optimize) for forms and permitting, and the county chatbot. Staff will implement an eight-week rollout and follow-up training; some costs and responsibilities were discussed.
Grand County Communications Director Christine Travis briefed the Board of County Commissioners on Jan. 28 about the county website, accessibility tools and a new digital workflow service intended to digitize forms and routing for multiple departments.
Travis said the county uses CivicPlus as its content management system and that the county recently completed a major website redesign. She described Monsido (now Acquia Optimize in CivicPlus packaging) as a weekly scanner the county uses to check pages and documents for accessibility and broken links. Travis said the county contracts for five hours per month of a CivicPlus “virtual…
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