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Chaffee County approves three-year translation, transcription contract for 911 dispatch
Summary
The Chaffee County Board of County Commissioners approved a three-year contract with Prepared 911 to add real-time text translation and call transcription services to the county dispatch center to improve clarity and multilingual response.
Chaffee County commissioners on Tuesday approved a three‑year contract with Prepared 911 to provide automated text translation and transcription services for the county communications center.
The service will let dispatchers send a link or text to callers, view live media feeds, and automatically translate inbound texts and the county’s replies into multiple languages. "Prepared is already a company that we work with. They're allowing us to do text out," said Nick Huffman, Chaffee County dispatch center manager. "This vendor we work with ... allows us to text out to these people, also allows for media,…
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