Georgia DDS asks state to fund identity-verification tech, AI call agent and case management system
The Georgia Department of Driver Services told the Senate subcommittee it seeks $1.022 million in one-time state funds to expand address-verification and biometric checks, upgrade its chatbot to a conversational AI and replace an investigations case-management system that is at end-of-life.
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The Georgia Department of Driver Services on Monday asked the Senate Subcommittee on Appropriations for Transportation to approve $1,022,000 in one-time state funding to bolster online identity verification, expand an automated voice/chat agent and replace an aging investigations case-management system.
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