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City to pilot text-message intake for code complaints; tech ready, operational rollout planned within weeks
Summary
City IT and code-compliance staff described a short-code text messaging pilot that will let residents submit code complaints by text. Technology testing and short-code registration are complete; departments must finalize operational workflows. The committee asked for a one-month implementation update and outreach planning.
Chief Information Officer Frank Quintana reported the city has completed a pilot and technology testing for a short-code text‑messaging intake system that would allow residents to submit code complaints by text message.
Quintana told the committee the technical work is done — a short code has been registered,…
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