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City to pilot text-message intake for code complaints; tech ready, operational rollout planned within weeks
Summary
City IT and code-compliance staff described a short-code text messaging pilot that will let residents submit code complaints by text. Technology testing and short-code registration are complete; departments must finalize operational workflows. The committee asked for a one-month implementation update and outreach planning.
Chief Information Officer Frank Quintana reported the city has completed a pilot and technology testing for a short-code text‑messaging intake system that would allow residents to submit code complaints by text message.
Quintana told the committee the technical work is done — a short code has been registered, workflows were developed and demoed to departments, and the platform is built to be extendable to other city departments. Implementation decisions now are operational: Code Enforcement and other departments must adopt intake workflows and staffing plans to process text-originated reports.
Code sponsor Commissioner Fernandez and committee members emphasized accessibility: many residents prefer texting and the city already receives complaints via text informally. Staff said the pilot could be launched within a few weeks for code and that departments would track volumes and response metrics. The committee asked for a one‑month operational update and a demonstration for elected officials; IT agreed to schedule a demonstration and to provide department-level metrics after launch.
The committee kept the item open for monitoring, and Commissioner Fernandez asked staff to prepare an outreach plan so residents know how to use the service when it goes live.
