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State says care‑and‑case‑management rollout has stabilized many problems but key fixes remain ahead of July 1 target
Summary
The Office of Community Living and the Health Information Office told the Joint Technology Committee that the new care‑and‑case‑management platform for long‑term care providers produced significant rollout problems but that an integrated remediation plan, vendor performance enforcement and added testing resources are intended to reach stabilization by July 1.
State officials described a troubled rollout of a new care‑and‑case‑management platform used by case management agencies serving older adults and people with disabilities, and laid out a plan to complete stabilization work ahead of a July 1 target.
Bonnie Silva, director of the Office of Community Living, told the Joint Technology Committee that the office oversees long‑term care programs supporting “over 80,000 people” and that the replacement platform supplanted a legacy system that could not be updated. Silva said procurement for the new system involved a claims management contract that subcontracted the care‑and‑case‑management component; that subcontract changed hands multiple times and the department ultimately terminated one subcontractor.
“We prioritized those actions to make sure that providers got paid, services could be authorized and continued,” Silva said. She told the committee that early rollout…
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