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County authorizes ITN to overhaul Palm Tran operations, including scheduling and dispatch options
Summary
The Palm Beach County commission voted unanimously to release an invitation to negotiate for Palm Tran operations that will include booking, dispatching and scheduling software options; board members pressed for data ownership, staff-transition protections and cost comparisons between in-house and private options.
Palm Beach County commissioners on Thursday voted unanimously to release an invitation to negotiate (ITN) to solicit proposals for Palm Tran service delivery, including paratransit providers and optional scheduling/dispatch software and call-center services.
The ITN directs staff to seek proposals that may bundle operations, software and dispatching; commissioners said they want the county to retain ownership of raw trip data and to preserve staff protections during any transition to contractor operations. The board gave staff authority to release the ITN and proceed with procurement and scoring, and asked staff to return cost comparisons that show expected savings or costs from private versus in-house operations.
Why it matters: Palm Tran provides mobility services for county residents with disabilities and mobility needs. The ITN could reshape who schedules and dispatches…
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