Fulton County 911 staff report protocol upgrades, AI training and staffing losses
The county’s emergency communications staff previewed a new caller-in-crisis protocol (Protocol 41), an AI-driven training tool, and reported two recent staff departures; hiring is underway for two full-time positions.
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Fulton County emergency communications staff told commissioners on Sept. 15 they are implementing new caller-in-crisis procedures and training, and that the center is recruiting to refill two full-time dispatcher positions.
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