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CBU customer-relations representative learning Spanish to assist Spanish-speaking customers
Summary
A customer-relations representative told the Bloomington Utilities board she is taking weekly online Spanish classes to better assist Spanish-speaking customers; staff said training charges are going through the department's training budget.
During the public petitions and communications portion of the Sept. 26 meeting, Selena Powell, a customer relations representative with City of Bloomington Utilities, told the board she is taking weekly online Spanish classes to improve verbal communication with Spanish-speaking customers.
Powell said the classes — 30 minutes once a week with a…
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