Commission approves three-year eSource subscription for customer and market data access
The commission approved a three-year subscription with eSource to access surveys, customer-satisfaction benchmarking and market data; staff said the service covers a range of offerings across Austin Energy and may be useful to other departments.
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Richard Genesee, vice president of customer energy solutions for Austin Energy, described a proposed contract with eSource as a subscription providing market data, benchmarking and survey services across multiple functions: "Their services are actually quite extensive over the entire enterprise of Austin Energy ... they are proprietary, and we intend to make the maximum use of all of their services." Genesee said the household survey component would cover roughly 32,000 customers in the utility's service territory.
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