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Council hears code-enforcement software demo; vendor startup estimate $12,500 plus $7,500/year
Summary
Code enforcement staff reviewed software to automate warnings, citations and parking enforcement. Staff said the package would allow on‑the‑spot notifications, QR-code payments and cloud tracking; quoted up-front hardware and setup of about $12,500 and annual fees about $7,500.
Nibley’s code enforcement officer and staff presented an update on the department’s workload and a proposed cloud-based code- and parking-enforcement system during an Aug. 21 workshop. The city has moved from an ad hoc, spreadsheet-driven process to a part-time, dedicated code enforcement position in 2024; staff reported 835 cases so far in 2025 and said about 78% of nuisance cases reach compliance after a warning letter.
Evan (code enforcement officer) and staff demonstrated the vendor’s mobile tool that issues warnings and citations in the field, tracks follow-up inside the system, logs officer location and timestamps, prints on-the-spot warnings/citations with a mobile printer, and embeds a QR code for online payment. Staff said the system would reduce back-office work such as taking photos in the field, returning to the office, matching license plates and mailing a paper letter.
A vendor quote shared in the meeting listed a startup package of about $12,500 (hardware and implementation) and recurring annual fees of roughly $7,500 for two modules (parking and code enforcement). Staff said the vendor also offers collections and online payment processing services as part of the package. The planner and council asked for the vendor’s data-privacy and contract terms before moving forward.
Council and staff discussed policy questions: whether the city should require more warnings before citation, whether entering complaint data and officer notes in the field is feasible, and whether the system can reduce front-office time for collections. Staff said front-office staff would retain desktop access and the city could control which offices see what records. The council asked staff to return with vendor privacy and liability terms, and to confirm ongoing costs (licensing and hardware replacement) and the effect on front-office staffing and workflow.
No purchase decision was made; council directed staff to obtain contract terms, data-privacy agreements, and clearer startup/annual-cost estimates and bring those documents back for consideration.
