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Lake County E911 updates staffing, training and radio/dispatch system projects
Summary
Staff outlined hiring progress, a training plan including CTO courses, grant-funded training, options for shift scheduling to reduce overtime, and technical projects including backhaul, new radios and RapidSOS/GeoCom mapping work.
E911 staff reported progress on hiring, training and several technology projects, and discussed schedule changes and grants that could reduce overtime and improve service.
Staffing and recruitment: Presenters said the dispatch center has multiple vacancies but is making hires: one new employee has started, one candidate is under a conditional offer, and additional candidates are in the pipeline. The authority noted four total open positions in recent staffing tallies and emphasized continued recruitment efforts.
Training and grant support: The authority is revamping redundant training materials and plans to send two staff members to a three-day Communication Training Officer (CTO) course in Avon in July…
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